Understand our Cancellation & Refund Policy to ensure a hassle-free experience with our concierge services. Learn about our terms, refund eligibility, and how we handle cancellations efficiently to prioritize your satisfaction.

At MOAF Lifestyle & Concierge Services, we understand that plans can change. However, due to the nature of our personalized services and the preparation involved, we have established the following cancellation and refund policy to ensure fairness for both our clients and our team.

1. Cancellations Less Than 48 Hours Before Service:

• Cancellations made between 24–48 hours before the service will incur a 25% cancellation fee of the total booking amount.
• This fee reflects partial compensation for the time and resources already allocated.

2. Cancellations Less Than 24 Hours Before Service or No-Shows:

• Cancellations made within 24 hours of the scheduled service or if the client fails to show up for the appointment will incur a 100% cancellation fee.

1. Day of Coordination and Full Day Coordination:

• Cancellations made less than 48 hours before the event will incur a $500 cancellation fee due to the extensive pre-event preparations.
• No refunds will be issued for cancellations within 24 hours of the event.

1. For prepaid packages, refunds will be issued for unused services minus:

• The cost of services already rendered.
• A 10% administrative fee for the remaining balance.

If you have any questions about our Cancellation & Refund Policy, feel free to contact us. We’re here to ensure a smooth and transparent experience with our concierge services.